Your working day. No overnight handovers, no next-morning replies.
We learn how your business runs, then build the team it needs.
Backline One builds nearshore back-office teams for European businesses. We start with a call about what is actually slowing you down, and we send back a written scope. The team is designed from there.
What that means in practice
CET
SCOPE
Before anything is signed, you get a written scope: the tasks, the handover and the team around them.
DE
We work in German and English. Your team speaks the language your business runs in.
How we work with you
Outsourcing should adapt to the business, not the other way around.
A lot of work happens behind the scenes: invoices, HR paperwork, orders, data. It keeps a business running, and it usually lands on the people who should be growing it. We take it on without asking you to change how you work.
Built around how you work
There is no standard package. We learn your processes, systems and priorities first, then design the team and workflows around them, in writing, before anything is signed.
In your working day
The team works Central European Time, in German or English. You raise something in the morning and it is being worked on that morning, not read the next day.
One lead, direct lines
A named lead who knows your business and answers for the work. You talk to the people doing it, not an account manager passing messages along.
We change with you
If your priorities shift, the work shifts with them. If you need more support, we grow the team. Start with one service and add more on the same contract.
Ownership
Your goals become our goals. We prepare, check and chase until the work is done, and the decisions stay with you.
New, and starting small
Backline One is a new company, being set up in Skopje. We are talking to a few businesses first, to learn what they need before we build anything. You deal with the founders.
Services
One partner for the whole back office.
Backline One Finance
Money in, money out, and the paperwork behind both. Preparation and checking, with approval staying on your side.
See the full task listBackline One HR
The administration around employing people. Not advice, not decisions.
See the full task listBackline One Operations
Work with a counterparty and a clock. Somebody is waiting for it.
See the full task listBackline One Records
Data and documents. A standard and a deadline, but nobody waiting on the other end.
See the full task list
Method
Five stages, always in this order.
01Understand
We learn your processes, systems, priorities and requirements.
02Design
We work out the right tasks, workflows, roles and team structure, and send it to you in writing.
03Build
We recruit and train the people who will do your work, on your processes and systems.
04Operate
The team works as an extension of your business, to your processes.
05Improve
We review quality and workflows with you regularly and tell you what we would change.
One
Start with one service. The structure is the same.
One contract
One agreement, with services added to it as the work grows.
One named lead
A named person who knows the business and answers for the work.
One invoice
Monthly, itemised by service, whether that is one line or four.
One record
Everything documented in one place you can read.
Book a call. We find what is slowing you down, then write the scope that answers it.
backlineone.com