The call is Understand
A free discovery call. We ask how the work moves through your business now, which parts you are carrying yourself, and what happens when somebody is away.
Five stages, always in this order.
The discovery call is Understand. The written scope is Design. Everything after that is the team doing the work and us keeping it honest.
The five stages
01Understand
We learn your processes, systems, priorities and requirements.
02Design
We identify the right tasks, workflows, roles and team structure.
03Build
We recruit, train and organise a dedicated team around your operation.
04Operate
The team becomes an extension of your business and works according to your processes.
05Improve
We monitor quality and workflows and look for opportunities to improve efficiency.
Where the first two stages happen.
The scope is Design
We write back which tasks we would take on first, how they would be handed over, and what the team around them looks like. In writing, before anything is signed.
Improve is part of the engagement, not an upsell.